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Registration
Arrive at least 20 minutes before the session. Our officer will receive you, verify the identities of the parties and make sure everything is in order before the start of the mediation session.
Opening Statement
Our mediator will invite you into the mediation room where you and the other party will be seated. The mediator will then begin with an opening statement which includes an explanation on the mediation process and some ground rules.
Joint Session
The Applicant will start with his/her sharing of the issues that have come for mediation. Then the Respondent will have an opportunity to respond. Our mediator will help to summarise the key issues raised.
Private Session
If there are sensitive matters that require a private discussion, the mediator may speak to each party separately. Matters revealed during a private session are kept confidential unless permission is given to reveal such information.
Our mediator may alternate between joint and private sessions to explore different solutions with both parties.
Conclusion
Settlement with an agreement
Once an agreement is reached, our mediator will document the terms. You will have the opportunity to review the document before signing it. You will also receive a copy of the signed agreement.
No settlement
If an agreement cannot be reached, we will close the session respectfully. You may choose to explore other options to address the dispute, which may include seeking legal advice or proceeding to file an application with the Courts.